Complaints & Grievances

Service Details

The service of receiving complaints and managing them by referring them to the department concerned with treating them and providing solutions

Process Steps

  • The beneficiary submits the request by contacting the Ministry’s hotline, or by e-mail, or handing over a complaint letter manually

  • The employee shall review the application and refer it to the competent authority

  • The concerned authority shall follow up the complaints and reports according to the jurisdiction

Required Documents

  • Proof of complaint or communication

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