E-Services

Hotel Licensing Services

Request for Initial Approval and Architectural Map Reviewing for Licenses

This service is offered to those wishing to establish a hotel facility. It is crucial for investors to obtain initial approval from the Ministry regarding the hotel's architecture and design before applying for a license. The process outlines the activities required to apply for initial approval for all hotel categories. The service details the activities involved in reviewing and approving the architectural plans for hotel establishments, thereby securing initial approval from the Ministry of Heritage and Tourism to submit a building permit application.

Request for Project Progress Submission for Licenses

Request Submit project progress for licenses

ReIssuance Initial Hotel Establishment approval
Transfer Initial Hotel Establishment approval
Request for Hotel Establishment License

The service is provided to those wishing to operate a hotel facility

Hotel establishment License Service
Request to update ownership details in the Hotel license

A service provided to beneficiaries wishing to amend the license of hotel establishments when there is a complete change in ownership of the hotel establishment.

Request for Updating CR Details in License

A service provided to those interested in modifying the license of hotel establishments, in the event of a change in the commercial register of the hotel establishment.

Renewal of Hotel Establishments Licenses

Hotel License Renewal Service

Request for Cancelling Hotel Establishments Licenses

Cancellation of licenses of the hotel establishment initiated by the investor

Hotel Establishments Classification Services

Request for Classification

A service that enables the beneficiary to obtain the classification certificate for the hotel establishment, as the classification certificate is the basis that is relied upon in determining the quality standards of the establishments Hotel. The Ministry provides details on the standard operating procedures for the classification of hotel facilities.

Request for Re-Classification

A service that enables interested beneficiaries to raise the level / degree of classification of hotel establishments, where the Ministry inspects the classifications of the level in hotel establishments, and updates them according to standards Classification Approved

Quality Monitoring

Request for deactivation of Hotel Licenses

Temporary suspension of hotel license service

Request for activation of Hotel Licenses

Request to activate the hotel license

Self compliance check

Restaurant Classification Services

Request for Classification- Tourism Establishments

A service that enables the beneficiary to obtain a classification certificate for a tourist facility, as the classification certificate is the basis upon which it is relied upon to determine the quality standards for tourist facilities. The Ministry provides details related to the standard operating procedures for classifying tourist facilities.

Request for Classification modification - Tourism Establishments

A service that enables the beneficiary to make an amendment to the classification of tourist facilities, as the classification certificate is the basis for determining the quality standards of tourist facilities.

Request for classification cancellation - Tourism Establishments

A service that enables the beneficiary to cancel the classification of tourist facilities, as the classification certificate is the basis upon which is relied upon to determine the quality standards of tourist facilities.

Renewal of Classification - Tourism Establishments

A service that enables the beneficiary to renew the classification certificate once it expires, as the classification certificate is the basis upon which the quality standards of tourist facilities are determined.

Tourism Activities Licensing Services

Request for Tourism Activities License

The Ministry grants permits to 5- or 4-star hotels, hotels managed by international companies, or classified restaurants, in order to present performances by fine arts groups (musical bands).

Request for updating Member Details in License

Service details for the activities included in the event that the investor wishes to replace one or more members of the Fine Arts Troupe, as a result of the unavailability of authorized members.

Renewal of Tourism Activities Licenses

A service provided to beneficiaries who are investors wishing to renew the current High Arts Ensemble permit

Request for Cancelling Tourism Activities Licenses

A service provided to beneficiaries of investors who wish to cancel tourism activities - Fine Arts Troupe permit

Request for updating Ownership Details in License

Request for updating Ownership Details in License

Other services

Payment of fee/ taxes
Complaints & Grievances

The service of receiving complaints and managing them by referring them to the department concerned with treating them and providing solutions

Statistics data provision services

Request for Statistical Data

Provide the required data such as the number of accommodation facilities and their distribution in the various governorates of the Sultanate as well The number of inmates in accommodation facilities, the number of tourists coming to the Sultanate, and other data statistics

GIS Management

Infrastructure Project Feedback (NOC)
Providing MoT GIS Data

Tourist Services Fees and Annual Declaration

Tourist Services Fees and Annual Declaration

Tourist Guide Licensing Services

New Tourist Guide License

The Ministry provides licenses for tour guides to operate in the Sultanate. This license is required to operate as a tour guide in Oman. The service is provided for those wishing to obtain a card to practice the profession of tourist guidance according to categories: General, Specialist & Regional.

Cancel Tourist Guide License

The service outlines the activities involved in the cancellation of the Tour guide licenses initiated by the Tour Guide/Company or cancelled by the Ministry due to complaints received.

Renew Tourist Guide License

The service defines the activities required to renew the tour guide licenses and the platforms / tools used by the Ministry to efficiently carry out this process.

Transfer Tourist Guide License

This service is only for Company Users which provides Transfer facility for Tourist guides from current company to another company

Update Tourist Guide License

The service for amending a tourist guide’s license.

Travel and Tourism Licensing Services

Request for Cancelling Travel and Tourism Agencies Licenses
Request for Amendment of Travel and Tourism Agency License
Request Travel And Tourism Agency Licensing
Renewal of Travel and Tourism Agencies Licenses

Media And Content

Tourism Promotion Material

This service is provided to those wishing to obtain promotional materials for external parties for the purpose of serving the promotion Tourist.

Request for Digital Media

a service for tourists to obtain touristic photos and videos and introduce them to the most popular attractions.

Request for uploading details in portals

Service for adding/updating data related to certain partners, tourist offers, or tourist events to the promotional website pages.

Newsletter services

Tourism Center

Temporary Tourism Center

The importance of tourist information centers lies in providing information and tourism services to citizens, residents and tourists coming from various countries of the world, introducing them to the heritage and tourism elements that the Sultanate of Oman has, and working to facilitate their movement between the governorates of the Sultanate. These centers are located in some governorates of the Sultanate, in addition to temporary information centers which are installed during tourism festivals and international conferences in the Sultanate of Oman.

Receiving Tourist data from Permanent tourism centre

Awareness

Request for Domestic Awareness Session
Request for tourism signages

Promotion Activities

Request for sponsorship to conduct tourism activities
Participating in foreign tourism exhibitions and roadshows

Museum And Heritage House services

Request for New Museum or Heritage House License

Request for Initial Approval and Final Licensing for Museum or Heritage House License

Request for Renewal of Museum or Heritage House License

Request for Renewal of Museum or Heritage House License

Request for Cancel of Museum or Heritage House License

Request for Cancel of Museum or Heritage House License

Tourism Land Investment Services

Request to Invest in Tourism Land

This services allows to invest a tourist land and establish a tourist project, whether from the land database available to the ministry or the land request for allocation by the Ministry of Housing and Urban Planning.

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